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Frequently Asked Questions




Preventative Maintenance


I just had my walls fixed and now the same thing is broken. Why?

Some models of operable walls have “weaknesses”. It’s hard to fix something better than when it was new. Some repair companies will only replace broken parts and fail to find the underlying problem that was causing the parts to break.

My panels are digging into the carpet when I move them. Can they be adjusted up?

Possibly. Wall systems are designed to have an exact clearance at the top between the panel and the track, and a specific clearance at the bottom between the panel and the flooring. If the panels have come out of adjustment and are too close to the floor, they can be adjusted back to the proper top clearance. If the panels are not out of adjustment, there may be more serious problems such as a heave in the floor, an improper measurement made at the time the panels were manufactured or a sag in the overhead support structure. Only complete diagnosis with laser levels and the manufacturer’s original clearance requirements can identify the real cause of the problem.

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I’m getting complaints about sound leaking from one room to the next. Can this be fixed?

This situation can usually be improved, but it can’t always be fixed. First, check your panels for obvious sound leaks. Turn out the lights on one side of the operable wall and go into the dark room and inspect the wall for light leaks. Anyplace the light shines through the sound is coming through. We can usually fix these types of problems during a Preventive Maintenance & Inspection. Sometimes gaskets and sound seals need to be replaced. However, there can be sound leaks that are not the fault of the operable wall. Sound goes through the ceiling plenum, through the carpet fibers under the wall, through the drywall at the ends of the wall and just about any other "flanking path" it can find. We can help you identify these sound leakage areas so that you can repair the problem.

Why are my panels so hard to move?

Panels that are hinged together usually move easier that individual panels. If your panels are hinged together in pairs, a cleaning of the track and lubrication of the trolley wheel bearings will typically keep them moving smoothly (as long as they’re not dragging the floor). If your panels are individual (no hinges) they typically have to negotiate through various intersections in the overhead track to get between their storage pocket and their "set-up" location. These intersections are the major cause of panel movement problems. We can clean, adjust and lubricate most intersections to improve panel movement. Some tracks have true 90 degree corners in the track that are notorious for problems. If the 90 degree intersections are damaged they might need to be replaced.

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Can I improve the sound rating of my wall by using carpet facing instead of vinyl?

Most material that is applied as wallcovering has very little impact on the sound that transmits through the panel. A carpet can absorb reflected sound and have the effect of making a room seem quieter (with that room). You should choose your wallcovering for cost, durability and appearance.

Can I supply my own wallcovering and have CPS apply it?

Yes, as long as we have a sample of the material prior to bidding the project.

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Do I have to recover the entire panel face or can I recover only the lower part of the face where all the damage is?

Yes, we have done many projects that involve recovering only the lower part of the panels. We need to discuss several factors prior to bidding this type of job, but it’s not uncommon.

How long does it take to recover my wall panels?

If you tell us in advance your “window” of time to have the job completed, we will bid the job with sufficient trained manpower to get it done on your schedule.

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Does my entire wall system need to be replaced?

There are many times when the tracks and trolleys are OK but the panels are shot. There are also many times when the panels are OK but the track and trolleys are shot. We can assess the situation at your property and give you our best advice. Since we are not agents of a manufacturer, we are not under pressure to sell new products. We will advise you of the most economical solution to your problems.

How can I replace my operable walls without shutting down my entire ballroom or meeting rooms for an extended period?

There is no way to avoid shutting down the room while the replacement takes place. If you have multiple rooms, we can replace the operable walls sequentially so that only one room has to be out of commission at a time. We have many years of experience in minimizing downtime. When necessary, we work nights and weekends to get the job done in the shortest time. We work with your scheduling personnel to make certain we know exactly when to begin and finish. We have crews throughout the country that can be brought together on a project to speed up the process. We have never failed to have a meeting room back in service at the allotted time.

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Since I’m going to replace my operable walls, can I make changes to the layout?

Yes. If you’re getting all new panels, you can add pass doors in places that didn’t have them previously. If you’re getting all new track and trolleys, it’s possible to add track for new operable walls or alternate set-up locations for the existing walls. Typically the main alignment of the operable walls has to remain in the same locations, because that’s where the overhead structural support beams run. But, we can add additional supports for alternate set-ups or for storage pocket modifications.

Will getting new operable walls solve all my sound problems?

Probably not. Experience has shown that there are usually many flanking sound paths that are not part of the operable wall system. The operable wall can only stop sound that is going through it. Paths through the ceiling plenum, around through adjacent service corridors, through adjacent drywall partitions and even through the fibers of a newly laid carpet all can have significant impact on sound control. An independent acoustician could be hired to evaluate these other problems, which could be addressed most economically at the same time the operable wall system is replaced.

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How often should a Preventive Maintenance and Inspection be performed?

Just like with cars and trucks, it depends on the usage. If your walls are moved several times a week, an annual PM & I will probably do the trick. If your walls are moved daily, it’s a good idea to do a semi-annual PM & I.

My walls appear in good working order. Why spend the money for PM & I?

This is the best time to do the PM & I. Chances are there will be no further repairs required after the PM & I. Our PM & I service typically costs less than 2% of the replacement cost of the wall system.

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I already know that I need major repair work. Isn’t a PM & I a waste of time and money?

When major repairs are needed, the Inspection part of the PM & I is required to fully diagnose the scope of the repairs needed. Once we have identified the problems and cause of those problems, we can provide a proper repair bid. A simple “walk through” repair bid will almost always result in additional repairs necessary to correct problems that are not obvious during the walk through. Furthermore, the Preventative Maintenance part of the PM & I is needed periodically, and will help prevent future problems. In the end, a PM & I will save you money. The cost of the “second trip” to the property to do the actual repairs would have occurred anyway.